iphone-6The year is coming to an end so let’s discuss the defect of the year in relation to Apple devices. Can you believe that it is not “bendgate”?

The unresponsive touch screen on the iPhone 6 or the iPhone 6 plus is not as uncommon of a hassle as you might think. It may be a design flaw like the bendable iPhone as it is the first thinnest iPhone on the market. More and more reports of the death of the screen are coming in as less and less bendable iPhones are made. If you are lucky, you used the Verizon promotion to trade in your iPhone 6 or the iPhone 6 plus and got the iPhone 7 or iPhone 7 plus. If you were unaware of this, you are stuck with a partly unresponsive touchscreen and no way out. Let us help.

What does it look like?

You would see a gray bar on the top of the screen where the sim and battery information goes. This bar is unresponsive and may flicker. It may give you issues if you are in a game and want to click on that area. If you have a pop up advertisement you cannot click the X to close it and will have to rotate your screen to be able to touch it. This is not a cluster of dead pixels. It is a problem that goes deeper than that to the logic board.

What do I do now?

There is not an at home way to fix this unless you are an expert at micro soldering in addition to being an expert at fixing iPhones. Do NOT push the screen in to see if it goes away. Also, do NOT twist the phone to see if it goes away. It may seem like those two things make it disappear, but it comes back with a vengeance. It does not affect the rest of the screen initially. Over time though, the bar can spread to cover the whole screen making your touchscreen unresponsive.

Should I replace the screen?

The solution to this is not a replacement of the touch screen like it could be for dead pixels. Rather, the problem is where the two touchscreen controller chips reside on the logic board. Repairing the phone requires the experts to use micro soldering to replace the faulty chips and strengthen the connection between the logic board and the chips. Do NOT DIY this. It is just not worth it. Take it to someone who does this for a living.

Steps to take to fix the problem:

  1. Put the phone down.
  2. Use your apple warranty and replace your phone. This does not guarantee that your new phone will not have the same problem (as it is still the iPhone 6/6+).
  3. If you don’t have warranty: Get in touch with an expert such as Fix & Style Mobile Device Repair here.
  4. If we can’t fix it, we’ll know what direction to point you in.  Stop in for a free diagnostic and our techs will be glad to assist you.

Call your local Fairfax county iPhone and smartphone experts at Fix & Style Mobile Device Repair Center at 703-537-0629 or email us @ info@cellphonerepairfairfax.com.